FAQ

Frequently asked questions about the platform

Is Botalio really free?

Yes. Botalio is free while the product is early. There is no paid plan, no card required, and no trial that expires.

Will Botalio stay free?

We are not going to promise forever, because we cannot honestly make that promise yet. If we ever introduce pricing, existing users will hear from us first, before anything changes.

What are the limits?

Every account gets 500 conversations per calendar month, 2 chatbots, and 5 knowledge base documents per chatbot, with a 3 MB limit per document. Every chatbot shows a small Botalio badge.

What happens when I reach the conversation limit?

Your chatbot stops starting new conversations until the next calendar month, when the count resets on the first. Conversations already in progress are not cut off.

How does the chatbot know about my business?

You upload your brochure, price list, FAQs or service details, and the chatbot answers from that content rather than from generic knowledge.

How do I get lead alerts?

When a visitor shares their details, you get an email with their name, phone, email and the question they asked. There is also a webhook you can point at Zapier or Make to route leads wherever you like.

Do I need a developer?

No. You paste one line of code into your website. It works on WordPress, Wix, Shopify or any custom site.

Where is my data stored, and who can see it?

Your data is stored in Mumbai, India. Botalio currently runs on Google's Gemini free tier, which means Google may use chat inputs to improve its models. This is set out in full in our privacy policy.
If you have any questions, please contact us