Cookie Policy

Last Updated: August 26, 2026. Effective Date: August 26, 2026.

1. Introduction

This Cookie Policy explains how Botalio uses cookies and similar tracking technologies on botalio.com and the Botalio Service. Read this alongside our Privacy Policy and Terms of Service. By using the Service, you consent to our use of cookies as described here.

2. The Chatbot Widget on Other Websites

If you have met a Botalio chatbot on another company's website, the widget does not set any cookie, on that website or on ours. So that your conversation is still there if you reload the page, it stores a small amount of information in your browser's session storage, which your browser clears when you close the tab. Nothing is kept beyond that, and none of it is used for advertising or to follow you across other websites.

The business running that website chose to install the widget and decided what it asks you. That business is responsible for telling you about it in its own cookie and privacy notices, and questions about your own data should go to that business.

3. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites function and to provide information to website owners. Similar technologies include local storage, session storage, pixels, and web beacons. References to "cookies" in this policy include all such technologies.

4. Types of Cookies We Use

Strictly Necessary Cookies

Essential for the Service to function. Cannot be disabled. Set in response to actions such as logging in or setting privacy preferences. Examples: authentication tokens, session identifiers, security tokens. No consent required.

Functional Cookies

Enable enhanced functionality and personalization such as remembering your preferences. Examples: language preference, UI theme (light or dark mode), region selection. Legal basis: consent or legitimate interest.

Performance and Analytics Cookies

Allow us to count visits and traffic sources to measure and improve Service performance. Examples: Google Analytics on our marketing pages, and Vercel Analytics and Vercel Speed Insights across the site. Legal basis: consent where required, or legitimate interest.

Marketing and Advertising Cookies

We do not currently use marketing or advertising cookies. If we add such cookies in the future, we will update this policy and seek your consent where required.

Payment cookies

None. The Service is free. There is no checkout, no payment processor and no payment related cookie.

5. Third-Party Cookies

The Service may include cookies set by third parties including: Vercel Analytics and Vercel Speed Insights for traffic and performance; Google Analytics for traffic measurement on our marketing pages; Supabase for authentication and session management; and Google services for authentication via Google OAuth. We do not control these third-party cookies. Please refer to their respective privacy and cookie policies for more information.

6. Cookie Duration

Cookies may be session cookies (expire when you close your browser) or persistent cookies (remain on your device for a specified period or until you delete them, ranging from minutes to several years).

7. Managing Your Cookie Preferences

Most browsers allow you to control cookies through their settings. You can block all cookies, block third-party cookies only, delete existing cookies, or receive notifications when cookies are set. Please refer to your browser's help documentation for instructions.

If you disable strictly necessary cookies, the Service may not function correctly. Disabling functional or analytics cookies may degrade your experience.

The Service currently does not respond to Do Not Track signals as no industry standard has been finalized.

8. Mobile Devices

If you access the Service via a mobile device, you can manage cookies and similar technologies through your device settings, including disabling advertising identifiers.

9. Updates to This Policy

We may update this Cookie Policy from time to time. Material changes will be communicated via email or in-Service notice. The "Last Updated" date reflects the most recent revision.

10. Contact Us

For questions about this Cookie Policy, contact hello@botalio.com.